Last updated September 2026
These Terms of Service ("Terms") govern your access to and use of the Principal Creative Hub website, client portal and services. Principal Creative Hub is a Nigerian company registered as RC 9862609. By requesting a service, creating an account, or paying an invoice with us, you agree to these Terms.
We design and build websites, portals and applications, provide professional design, video production and live-streaming services, manage social media accounts on behalf of clients, and deliver Edu-Tech management systems for schools and institutions. The specific scope, deliverables, timeline and price for any engagement are set out in the quotation or invoice issued to you, which forms part of these Terms once accepted.
Creating an account gives you access to a portal where you can track projects, view quotations and invoices, make payments, download receipts and raise support tickets. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. Notify us immediately at hello@principal.ng if you suspect unauthorised access.
You may submit a service request with or without an account; anonymous requests are issued a tracking reference that can be used to follow their status. A quotation we send you is an offer, not a binding commitment on our part, until you accept it. Accepting a quotation authorises us to generate and issue an invoice and to begin scoping the engagement.
Invoices are issued in Naira (₦) unless otherwise stated and are payable by the due date shown on the invoice. Online payments are processed by our payment partner, Paystack; we do not store your full card details on our servers. Work on paid deliverables typically begins once payment (or an agreed initial payment) is confirmed. Late or partial payment may result in a project being paused until the outstanding balance is settled.
Welcome bonuses, referral bonuses and voucher codes issued by us are promotional credits with no cash value, are non-transferable, may only be applied to an eligible invoice on your own account, and can be withdrawn or adjusted if we reasonably suspect abuse (for example, fraudulent referrals or duplicate accounts). Referral bonuses are credited only once a referred business becomes a paying client, subject to the conditions communicated at the time of referral.
"Zero upfront development cost" for Edu-Tech products refers only to the initial software development fee for eligible institutions. Hosting, maintenance, transaction and support costs may still apply depending on the specific agreement signed with each institution.
Revision rounds included in a project are set out in the relevant quotation. Work already completed and delivered is generally non-refundable. If you cancel a project after work has begun, you remain responsible for payment of work completed up to the point of cancellation; any advance payment for work not yet performed will be reviewed for a reasonable refund on a case-by-case basis.
Unless otherwise agreed in writing, ownership of final deliverables (such as a completed website, design file or video) transfers to you upon receipt of full payment. We retain the right to display completed work in our portfolio and marketing materials unless you request otherwise in writing, and we may reuse general methods, frameworks and non-confidential components across other client engagements.
You agree to provide accurate information, timely feedback, and any content, credentials or access we reasonably need to deliver the service. Delays caused by missing input, content or approvals from your side may extend the delivery timeline accordingly.
We may contact you by email, WhatsApp, SMS or phone regarding your projects, quotations, invoices and support tickets. Marketing and newsletter emails are only sent with your consent and can be unsubscribed from at any time using the link in those emails.
You may not use our website, portal or services for any unlawful purpose, to infringe another party's rights, or to attempt to gain unauthorised access to our systems or those of other users.
We work to deliver services with reasonable skill and care, but we do not guarantee uninterrupted or error-free operation of any website, portal or system we build, and we are not liable for indirect or consequential losses arising from your use of our services, to the fullest extent permitted by Nigerian law.
We may suspend or terminate access to the portal for accounts that violate these Terms, engage in fraudulent activity, or where invoices remain unpaid after reasonable notice.
These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute arising from these Terms or our services will first be addressed through good-faith negotiation between the parties.
We may update these Terms from time to time to reflect changes in our services or legal requirements. The "Last updated" date at the top of this page shows when the Terms were last revised. Continued use of our services after an update constitutes acceptance of the revised Terms.
Questions about these Terms can be sent to hello@principal.ng. Complaints can be sent to complaint@principal.ng or via phone at +234 812 333 3375.
